Booking Requirements

All bookings are confirmed only upon receipt of payment. When you book through HeySey Holidays, a deposit of 15% of the total booking is required. The remaining balance is to be paid directly to the supplier on the day of the experience. The payment method for settling the balance with the supplier may vary, depending on the supplier’s preferences. We advise you to review the payment breakdown on each product page to ensure that you understand the payment method accepted by the supplier.

Suppliers are required to clearly disclose any additional fees, such as national park entry charges, in their listings. HeySey Holidays handles the processing of your deposit payment securely through Cybersource. Cybersource is a trusted payment gateway that utilises advanced encryption methods and complies with PCI DSS (Payment Card Industry Data Security Standard), ensuring that your payment information remains secure and protected from unauthorised access throughout the transaction process.

Deposit payments are not processed until the supplier has confirmed availability. All bookings are only confirmed once availability has been confirmed by the supplier, the deposit payment has been processed, and you have received a confirmation email detailing the successful booking of your chosen bookable products. This process can take up to 12 hours after you have submitted your booking order on the platform’s checkout page.

Customers are responsible for ensuring their contact details are accurate to facilitate timely communication and updates. For any queries related to cancellations, refunds, or booking adjustments, please contact us at info@heyseyholidays.com.

Cancellations and Refunds

Customer Initiated Cancellations

Cancellations are permitted up to 24 hours before the scheduled start date of your booking.

To receive a full refund, please email us at cancellations@heyseyholidays.com, including:

-Your name.

-Order number.

-The name of the bookable product you wish to cancel (if you have booked more than one product.)

All cancellation requests must be submitted by 12:00 AM on the day prior to your booking start date. Full refunds will be issued for eligible cancellations, less any applicable bank transaction fees.

Platform Initiated Cancellations

Cancellations from the supplier side may occur due to factors such as, but not limited to:

-Poor weather conditions that could affect safety.

-Insufficient group participants for group activities.

-Accidental double booking of a car rental.

In such cases, the customer will have two options:

-Rescheduling: The customer can, subject to availability, choose an alternative experience or another available booking.

-Full Refund: If the customer is not satisfied with the rescheduling option, they are entitled to a full refund, subject to any bank transaction fees.

Modifications to Bookings

Modifications to existing bookings (such as rescheduling) are subject to availability and must be requested through the platform’s customer support at least 24 hours before the scheduled time. If modifications to an existing booking is not feasible, and the request has been made at least 24 hours before the scheduled time, the customer can request a full refund of the bookable products, subject to bank transaction fees. 

If Things Do Not Go to Plan

Should any issues arise with your booking, HeySey Holidays offers customer support to mediate disputes between you and the supplier. While we strive to assist in finding a resolution, we do not guarantee or provide warranties for the products or services listed on our platform.

For further information, please consult our Terms and Conditions. If you have any questions or encounter issues, do not hesitate to contact us.